Every client’s email, checked in one place. Their reports carry your name.

We check every email that reaches our addresses on your clients’ lists, the moment it arrives. You see what to fix for every client. Each month’s report goes out under your agency’s name.

Get early access hello@synapseretention.com

Clients: All in one place
Reports: Your name and logo
Klaviyo: A link your client opens
Price: $199 a month, 5 brands included

One place for every client.

Your Home answers one question first: is anything wrong? Then it lists each problem, the most costly first.

Our demo agency’s Home in the portal. It says 10 problems to fix, the most costly first, each with what to do. — Our demo agency’s Home, with our own test emails.

What to fix, across every client: Every open problem in one list, the most costly first. Each says what’s wrong, where, and what to do.
Each client at a glance: Open problems, the last email, and how many emails we checked in the last 7 days.
Alerts to your team: Alerts go to your workspace’s owners and admins, never to your client. You choose what to pass on.
Klaviyo, read every night: Each client keeps its own Klaviyo connection, and we read it every night, its campaigns every 15 minutes. Every 2 hours we check that its store’s orders still reach Klaviyo. What we read stays in your workspace.
The Market, and a Monday email: What the brands we follow send each week, in your clients’ categories, Black Friday and Christmas included. Switch on the Monday email for the week’s biggest moves.
Roles for your team: Owners and admins add brands and connect Klaviyo. Members ask for welcome tests. Viewers see everything and change nothing.

A report for each client on the 1st, with your name and logo.

Each client’s monthly report carries your agency’s name and logo, never ours. Send us your logo, and we add it.

Each one is a page in your portal, and a PDF you can forward. We email your owners and admins when a month’s reports are ready.

In short: what to fix first, and the month, in five lines at most.
Still open, and what we no longer see.
Inside their Klaviyo account, once it’s connected.
The offers they sent.
Gmail’s sender rules: which ones their marketing emails met.
Their market this month.

A client with Klaviyo connected but without our addresses gets a shorter report: inside their account, and their market.

Set up each client in three short steps.

One step a screen, each with exactly what to press. Leave at any time, and you come back to the step you were on.

Add our two addresses

Copy our two addresses into your client’s Klaviyo list. We show Klaviyo’s own clicks. Their first email shows it worked.
Connect Klaviyo

Press Connect Klaviyo, then approve on Klaviyo’s page. Can’t approve apps there? Send your client a link, with a message to paste.
You’re all set

We read their Klaviyo account in a few minutes. Alerts go to your owners and admins. Their first report comes on the 1st.

Step 2: the link and a message to paste, in our demo agency.

The page that link opens. It says Synapse Demo Agency asks you to connect storeretention.com’s Klaviyo account. Then comes a Connect Klaviyo button. — The page that link opens, for your client.

Your client needs no account with us. A link works once, for 7 days. Not on Klaviyo? We skip step 2: our addresses work with any email platform. How the connection works.

$199 a month, with 5 brands included.

Each brand after that is $30 a month. Yearly, two months are free. Early access is free, for up to 3 brands, with no card.

See both plans

What agencies ask first

Do our clients see Synapse Retention?

Not on reports: those carry your name and logo. Your client sees our name in two places: the page your connect link opens, and Klaviyo’s approval page.

Do you introduce brands to agencies?

No. We never introduce brands to agencies, or agencies to brands.

What if a client leaves?

Remove the brand from its page. We stop watching its emails, end its Klaviyo connection, and delete everything we read from that account. A weekly backup can keep a copy for up to 4 weeks. Its past reports stay in Reports.

What counts as a brand?

A brand counts from its first email to our addresses or its Klaviyo connection, whichever comes first. It stops counting when it’s neither watched nor connected.

Bring three clients, free.